Delivery typically occurs within 10 working days, allowing us the time to thoughtfully prepare each order with the care it deserves—especially during high-demand periods like the holiday season.

Once your box ships, you will receive a tracking email so you can follow its journey. While rare, occasional delays may happen; in such cases, refunds are not available, but we promise to keep you fully informed every step of the way.

We truly appreciate your patience and understanding, and we look forward to delivering your curated experience. Shipping is complimentary across all UK postcodes.

All orders are sent through Royal Mail 1st Class Signed For, ensuring a signature is required upon delivery for your peace of mind. If your parcel is delayed, please contact Royal Mail directly for the latest updates. Should you need any additional support, feel free to get in touch with us—we’re always ready to assist.

Please note that once your order has been delivered, we are unable to offer refunds or exchanges unless the products arrive damaged or expired. If you receive a damaged or missing item, contact us within 14 days of delivery and we will resolve the issue. In cases where your box is lost or marked as delivered but not received, please notify us within 14 days of the shipping date. Unfortunately, refunds or replacements cannot be provided after this period.

We take great care in packing every order, but if you receive an incorrect item, please accept our sincere apologies. We are committed to resolving the issue promptly and with minimal inconvenience. Each case is reviewed individually, and we may request additional details, such as photos, to ensure the best possible solution. Kindly notify us within 14 days of receiving your order, and we will handle the rest.

We’re sorry to hear there may be an issue with your item. Quality is something we take seriously, and we’d appreciate the opportunity to look into it for you. Please get in touch within 14 days of receiving your order, and if possible, include a few clear photos to help us assess the concern thoroughly.

We take great care to ensure your items arrive safely, but if you receive a damaged item, we sincerely apologise for the inconvenience. Please get in touch with us within 14 days of receiving your order, and we’ll make it right as quickly and smoothly as possible.

If your return is due to an error on our part—such as receiving the wrong item or a product that arrives damaged or faulty—we’re happy to cover the return postage costs. If, however, the item is found to be fault-free after inspection, we won’t be able to cover the cost of sending it back to you. We’ll always keep you informed throughout the process and let you know of any postage costs once testing is complete.

If you’re not fully satisfied with how your return or replacement has been handled, we genuinely want to hear from you. Your experience matters to us, and we're committed to making things right. Please reach out to our customer care team at themanecliqueteam@gmail.com — we’re here to support you every step of the way.